Frequently asked questions

What is GiGiLaBella?

GiGiLaBella offers skincare, hair care, body care and sun care for considered everyday rituals.

Which product is right for me?

Browse by collection and read the ingredients, directions and precautions on each product’s packaging before use. For product questions, email hello@gigilabella.com.

Where do you deliver?

We currently deliver to eligible mainland UK and mainland European addresses. Complimentary tracked Standard Delivery is available for eligible UK orders; European delivery options and prices are shown clearly at checkout. Islands, offshore territories and some remote addresses may not yet be supported.

When will my order arrive?

Most everyday orders are carefully prepared within two full working days. After dispatch, UK Standard Delivery usually takes 4–7 working days, while mainland European delivery generally takes around 3–9 working days depending on the destination and service selected. Every order includes tracking, and faster options may appear at checkout. You can read the full details in our Shipping Policy.

What is in the Blossom Collection Box?

The three-step set includes Blossom Honey Moisturising Day Cream, Velvet Veil Gentle Cleansing Milk and Silk Nectar Nourishing Facial Oil. Please check the product listing and the labels on the supplied set for final contents, size, ingredients and directions.

Can I change or cancel an order?

You may request cancellation within one hour of placing your order. After that, email us promptly with your order number and we will still try to help before fulfilment begins, although changes cannot be guaranteed once an order is being prepared or has been dispatched. Your statutory cancellation rights remain unaffected.

Can I return a product?

Eligible UK and EU consumer orders may be cancelled within 14 days after delivery. Change-of-mind returns must remain unopened, unused and sealed; opened hygiene-sensitive cosmetics are excluded unless faulty, damaged or not as described. Contact hello@gigilabella.com before sending anything and read our Return and Refund Policy for full details.

What if my order is damaged, faulty or incorrect?

Please contact hello@gigilabella.com as soon as reasonably possible with your order number and clear photographs. We will look into it promptly and arrange an appropriate replacement, refund or other remedy.

Are your products suitable for everyone?

Formulas and directions vary. Read each individual label, especially if you have sensitivities. Our products are cosmetics and are not intended to treat a medical condition.