Shipping policy

Every GiGiLaBella order is prepared with care before it begins its journey to you. We work with a specialist beauty fulfilment partner and use tracked delivery, so you can follow your parcel once it is on its way.

Order preparation

Most everyday orders of up to 20 products are carefully prepared within two full working days. Working days do not include weekends or UK public holidays. During especially busy periods, we will keep you informed if your order needs a little longer.

United Kingdom

Complimentary tracked Standard Delivery is available to eligible mainland UK addresses. After dispatch, delivery usually takes 4–7 working days. This means most orders arrive approximately 6–9 working days after they are placed, including preparation time.

Where a faster service is available, the option and delivery charge will be shown at checkout. Express estimates begin once your order has been dispatched.

Mainland Europe

We deliver to eligible mainland European destinations. After dispatch, delivery usually takes around 3–9 working days, depending on the destination and service selected. Faster delivery may be available for some destinations. The services and prices available for your address will always be shown clearly at checkout before you pay.

Most European orders are fulfilled regionally, helping their journey remain smooth and avoiding unnecessary border delays.

Tracking your order

As soon as your order leaves the fulfilment centre, we will send tracking details to the email address used at checkout. Tracking can sometimes take a short while to update after the parcel is collected.

Customs and local charges

Most orders are fulfilled within their destination region. If an order crosses a customs border and a local authority applies an import duty, tax or handling charge, that charge is set by the destination authority and is the customer’s responsibility. These charges are separate from the delivery price shown at checkout.

Delivery addresses

We currently deliver to eligible mainland addresses. Islands, offshore territories and some remote areas may not yet be supported. Checkout will confirm availability for your address before payment.

Please check that your delivery address and telephone number are correct. For European deliveries, a local telephone number can help the courier arrange a smooth delivery if they need to contact you.

If your parcel needs a little help

Occasional courier delays can happen, particularly around public holidays or during severe weather. If tracking has not updated for several working days, a delivery attempt was missed, or your parcel has not arrived within the expected window, please email hello@gigilabella.com. We will be happy to look into it and help you with the next step.

Delivery estimates are provided in good faith and begin after order preparation. They are not guaranteed arrival dates.